The balanced scorecard approach can be used with an appropriate Assignment

The balanced scorecard approach can be used with an appropriate planning and control system to implement a process based approac - Assignment Example Focusing on this aspect, the paper defines the relationship of BSC with process based approach of organisational management. Furthermore, the paper also provides recommendations regarding the use of BSC for the enhancement of process performance. Keywords: BSC, Process Based Approach, Planning and Control, Performance 1. INTRODUCTION Process based approach is a managerial method that administers the viewpoints and the activities of an organisation. Process based approach is a perspective used for managing different operations and is related with organisational vision, mission and values. Process based approach is concerned with the accomplishment of vision rather than the fulfilment of specific activities and individual functions. It is also useful for evaluating organisational performance. In the context of process based approach, Balanced Scorecard (BSC) can add value by proper planning and control system (Karel, 2012). 1.1 Basic Tenets of Balanced Scorecard Approach MacLellan (200 7) states that foundational tenets of BSC include proper alignment of organisational strategies, interpretation of strategies in functional terms, making accomplishment of strategies as a regular part of job, making strategic tasks a constant procedure, and mobilising changes through appropriate leadership. Appendix A shows the basic tenets of BSC approach. The study of National Rural Health Resource Center (2010) defies five key tenets of BSC approach namely: Readiness Evaluation: Before implementing BSC, it is vital that organisational leaders such as Chief Executive Officer (CEO), directors and managers are completely committed to the operational process with respect to participation, abstract understanding and communication. Without commitment, the outcome of BSC can be jeopardised. Leadership Engagement: For successful BSC implementation, organisations must ensure proper leadership engagement. It is essential that organisational leaders are completely involved in the developmen t of BSC in order to maintain proper performance standards (Isoraite, 2008). Better Understanding of BSC: It is imperious for organisational leaders to have good understanding about BSC concept and also to educate others regarding its features. The key constituent of successful BSC approach is clear communication about BSC within the organisation. Identification of Key Indicators: One of the key tenets of BSC is the identification of indicators that can accurately evaluate the accomplishment of organisational objectives. There must also be proper relationship between chosen strategies and overall organisational mission. Establishment of Long-term Sustainability: Implementation of BSC cannot be accomplished instantaneously. Proper application of BSC necessitates time along with changes in the organisation at every level (National Rural Health Resource Center, 2010). 1.2 Essentials of a Successful Process Based Approach to Organisational Management The roadmap for successful process b ased approach is proper communication of organisational vision, development of classified model of business process, determination of performance methods for every process, establishment of measurement approaches, removal of process distinction where appropriate and constant improvement of performance of targeted processes (Leonardo Consulting, 2010). 1.3 Study Objectives Based on process based approach to organisational management, the study intends to discuss how BSC can be used in process based app